ADA Information

Thompson-Boling Arena is committed to making events accessible to all guests, and we offer a number of services in order to fulfill this commitment.  Our staff will be happy to assist you with ushering, easy-access seating, emergency medical assistance/first aid, and a variety of additional services.  For assistance at any time, please call us at 865-974-0953, or visit our Customer Service window during events located on the main concourse inside of Thompson-Boling Arena at Gate E.  Please notify us as early as possible with any accessibility requests so that we may prepare for your arrival.


Accessible Restrooms:
Accessible Restrooms are located throughout Thompson-Boling Arena.  Restrooms are accessible in accordance with the Americans with Disabilities Act.  There are also Accessible Family Restrooms located throughout the Arena.

Accessible Seating:
Accessible seating is located throughout the facility in accordance with the Americans with Disabilities Act.  Accessible seating is available on a first-come, first-served basis when ordering tickets.

Animals are not permitted in the Thompson-Boling Arena.  Exceptions include service animals compliant with the Americans with Disabilities Act.

Assisted Listening Devices:
Assisted Listening Devices are available upon request from the Arena Management Office.  A Photo ID is required as collateral for using the assisted listening device.  The ID will be exchanged back for the device upon return.

Medical Bag Check:
Medical Bag Check for all event is located at the Gate D entrance on the east end of the building.

Parking for those with disabilities is available in each of the parking lots surrounding Thompson-Boling Arena.  The spaces are limited and available on a first-come, first-served basis.

Sign Language Interpreters:
Sign Language interpreters are available upon request.  Interpreters must be requested at least two weeks prior to the event.  To request a sign language interpreter, please call the Arena Management Office at 865-974-0953.

For additional information please call 865-974-0953.