Guest Services

Door Times:
Doors to Thompson-Boling Arena open one hour prior to game time for Women's Basketball and Volleyball.  Doors open one hour and a half prior to Men's Basketball.  Doors for Concerts & Special Events vary per event.  Please check the event listing for door times.  Guests are encouraged to arrive early for easy access to seats and services.

Phone Numbers:
Thompson-Boling Arena Management Office: 865-974-0953
Concerts & Special Events Tickets: 865-656-4444
Tennessee Athletic Events: 865-656-1200

Automatic Teller Machines:
There are three bank automatic teller machines (ATM) located inside Thompson-Boling Arena for your convenience. They are located on the concourse behind Section 100, Section 110 and Section 117.

Restrooms:
Thompson-Boling Arena features an equal number of men's and women's restrooms which are located in four locations throughout the concourse.

First Aid:
The First Aid Center is located on the concourse behind Sections 115 and 127.  Trained medical personnel are on staff for every Thompson-Boling Arena event and are available to those needing assistance.

Paging:
The paging of guests in the Thompson-Boling Arena is not permitted.

Re-Entry:
Thompson-Boling Arena has a no re-entry policy.  There are NO passes out.

Alcohol Guidelines:
1) Beer will be sold throughout Thompson-Boling Arena at concession stands and kiosks.
2) Regardless of age, everyone will be required to produce a valid photo ID each time alcohol is purchased.
    a. Valid photo IDs include: valid driver’s license, military ID card, passport, or government-issued photo ID card.
    b. Individuals consuming alcohol must be able to present a valid photo ID at all times; patrons may be asked to show their ID away from the point of sale.
    c. You don’t just need to be at least 21 years old – you need to be able to prove it.
3) A maximum of 2 alcoholic beverages may be sold per transaction.
4) All alcoholic beverages will be poured into a clear cup.
5) Alcohol Sales will be cut off at the following times:
    a. Concerts and Special Events: Service concludes no later than 30 minutes prior to the end of the show
    b. Men’s Basketball: Service concludes at the 12-minute mark of the 2nd half
    c. Women’s Basketball: Service concludes at the end of the 3rd quarter
    d. Other Sports: Service will conclude at a designated time no later than when 75% of the event’s regulation length is scheduled to be completed.
6) Individuals will be ejected from the Arena and are subject to prosecution if they pass off beer to a minor, attempt to use a fake ID, or if they are intoxicated.

Smoking & Vaping:
The University of Tennessee, Knoxville is a smoke-free campus.  Smoking is prohibited in the Arena and on all University Property.  This includes inhaling, exhaling, burning, or carrying any lighted cigar, cigarette (including an electronic cigarette or similar device), pipe, or other lighted tobacco product, in any manner or in any form by any guest or employee.  This prohibition includes smoking in private vehicles when parked or operated on University Property.  There are no designated smoking areas at Thompson-Boling Arena.

Concessions:
There are a variety of permanent concession stands located in Thompson-Boling Arena, with additional portable locations set up during selected events.  No alcoholic beverages are sold at Thompson-Boling Arena.  The Concession Menu offers an extensive variety of items at most events.  The menu includes: Papa John’s Pizza, Bavarian Pretzels, Hot Dogs (All Beef and Smokey Cheddar), Hamburgers, Chicken Strips, Minute Maid Lemonade and Italian Ice, Premium Ice Cream, Nachos, Popcorn, Candy, Cotton Candy, Petro’s Chili and Chips, Moe’s, Great American Cookie, and Calhoun’s BBQ.  We proudly serve Coke products and Dasani Water.

Text Assistance

Arena Concourse Map